OVERVIEW
Located at the heart of Higher Ground Technologies is our commitment to high quality, cost effective service and support. We have a number of options available to meet your support needs. We will also gladly create a custom support plan based on your individual requirements. Please see the sections below for more information on our support options.
ON-SITE SUPPORT
Our on-site support is an excellent choice if you need part time network administration, preventive maintenance, or problem troubleshooting. We offer the following on-site support options.
- Standard 9-5 on-site support.
- Conventient after hours support so you can stay up and running during the day.
- Emergency 24 hour support for mission critical systems and applications.
If you would like further information about our On-Site support options, you can contact us by clicking here.
PHONE / EMAIL SUPPORT
Many problems can be handled over the phone or through e-mail. If you are having minor problems that may not require on-site service, please let us know.
We have a trained support staff on hand to assist you over the phone or through e-mail. For information on how to contact our support department click here.